Chatbots: Efficiency or Lack of Empathy?
Chatbots have changed customer service because they can help customers 24 hours a day, 7 days a week, and they can handle many questions at once. They make it easy for businesses to solve problems quickly and effectively. But the question is: Are we giving up humanity for ease of life?
Robots can answer fast, but they don’t have the emotional intelligence to handle tough or sensitive scenarios. Could you tell me more about what you do for a living? How long do you think it will take for robots to fully understand what people need? Do you think their customer service could be better?
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